Cancellations & Refunds

Last updated: October 2026

This page explains how cancellations, amendments, and refunds typically work for cruise and related travel arrangements made through Gemipi. The exact terms that apply to your booking are those of the cruise line (and any other suppliers) and are confirmed in writing before you pay.

1. Important principle

Gemipi acts as an agent. The cruise line’s booking conditions govern deposits, final payments, cancellation scales, and refunds. We explain those conditions clearly before you confirm and help you navigate them if your plans change.

2. Deposits and final payment

• Most cruise bookings require a deposit to confirm (often a fixed amount or a percentage of the fare).
• The balance is usually due 60–90 days before departure (sometimes earlier for special fares or groups).
• Failure to pay on time may result in cancellation by the cruise line under their terms.

3. Cancellation by you

If you cancel, charges generally depend on how close you are to departure. Typical patterns (examples only — your fare may differ):

• More than 90 days before departure: Deposit may be partly or fully refundable, or retained as a credit, depending on the fare.
• 60–90 days: Partial refund or higher retention of monies paid is common.
• Less than 60 days / within final payment window: Significant or full forfeiture of the cruise fare is common on many standard fares.
• “Non-refundable” or promotional fares: Often have stricter or zero-refund terms from the outset.

Always refer to the specific conditions attached to your booking confirmation.

4. Cancellation or change by the cruise line

• Operators may change itineraries, ships, or dates for operational or safety reasons.
• If a sailing is cancelled by the line, you are typically offered an alternative or a refund according to their policy and applicable law.
• We will assist you in reviewing options and communicating with the operator.

5. Amendments

Name changes, date changes, and cabin changes may be allowed for a fee, or may be treated as a cancellation and rebooking. Rules vary widely by line and fare type. Contact us as early as possible if you need to change something.

6. Travel insurance

Travel insurance is the primary way to protect against cancellation costs arising from illness, injury, or other covered reasons. We strongly recommend that you arrange suitable cover as soon as you pay a deposit.

7. How to request a cancellation or refund

1. Contact your Gemipi consultant or email [email protected] with your booking reference.
2. We will confirm the applicable terms with the cruise line and advise on the likely outcome.
3. Refunds, when due, are processed by the cruise line or payment provider according to their timelines (often several weeks).

8. Our consultancy fees

In most cases our service is remunerated by the cruise line. If we have charged a separate planning fee, its refundability will be stated in the agreement for that fee.

9. Contact

For cancellation or refund questions: [email protected]